Routine appointments

If you would like an appointment for any of our services, you can book online or call the practice number; please note the phone line is open from 08:00 am to 18:30 pm, Monday to Friday.

We offer face-to-face and Telephone appointments throughout the day. We do offer pre-bookable appointments – please ask reception for details.


If you would like to see a particular clinician, please inform the receptionist, and we will do our best to accommodate your request. We are a teaching and training practice. Therefore, trainee clinicians rotate 4- or 6-monthly, depending on their training programme.

Routine appointments are for 10 minutes. If you arrive more than 7 minutes late for your appointment, you will be asked to re-book. This is to ensure that our clinics run on time.

If you feel your problem can be dealt with over the telephone, you can make an appointment with your clinician. 

Urgent Appointments

If you would like an appointment for any of our services, you can book online or call the practice number, please note the phone line are open from 08:00am to 18:30 pm Monday to Friday.

We offer face to face and Telephone appointments through the day. We do offer pre-bookable appointments – please ask reception for details

Please note all the appointments are  booked on the first come first basis.

Cancelling your appointment

If you cannot attend your appointment, please let us know as soon as you can, so we could offer appointment to those who need it.

You can either telephone us or use our online form.

Consult with a Doctor online

An online consultation enables you to contact a GP or other health professional over the internet. It saves you waiting for an appointment or going to the GP surgery. You can tell your GP about your health using a smartphone, tablet or computer. The type of online consultation you have depends on your needs and the nature of your request – face-to-face, telephone, email or SMS.

Use eConsult to ask your GP surgery about your health symptoms, conditions or treatment.

  • You can even request things like sick notes and GP letters.
  • Find your symptom, condition or request.
  • Fill out a quick form.
  • Your practice responds by phone, SMS or email, usually by the end of the next working day.

Extended Access

Planned care appointments with different clinicians such as advanced nurse practitioners, practice nurses or health care assistants are available 7 days a week, including in the evenings, on weekends and on bank holidays. These appointments can be booked online or over the phone.

Appointments out of hours 

If you need an urgent appointment, contact the practice during opening hours between Monday to Friday 8am to 6.30pm.

When the practice is closed, please ring NHS 111 or use NHS 111 online and they can help you with booking an urgent GP appointment. 

Routine and urgent appointments are provided in the evening and weekends at the following locations. You will be told which location you need to travel to when your appointment is booked: 

  • Barking Hospital Hub – Upney Ln, Barking IG11 9LX
  • Becontree Hub – 641-645 Becontree Ave, RM8 3HP
  • Broad Street Hub – Morland Rd, Dagenham RM10 9HU
  • Parsloes Hub – 2 Hobart Rd, Dagenham RM9 5NH

You should only attend A&E if you need immediate care for something very serious or life-threatening. If your condition isn’t life-threatening, in many cases, you could be seen faster by using other local services in your community. 

If you feel unwell or have a minor injury, your local pharmacy can also offer advice and some medicines. Many pharmacies are open late and at the weekends, and you do not need an appointment to be seen, Find your local Pharmacy

Home Visits

If you are housebound (i.e. unable to get to the surgery) and feel that you may need to see a doctor, please ring the surgery as early in the day as possible, before 10.30 am. The receptionist will arrange for you to speak directly to a doctor to discuss your needs.